The Story of Poonam Kumari, Executive Housekeeper at Novotel Kolkata Hotel & Residences

Poonam Kumari’s journey in the hospitality industry is a story of relentless dedication, attention to detail, and a passion for creating impeccable guest experiences. As the Executive Housekeeper at Novotel Kolkata Hotel & Residences, Poonam oversees all aspects of housekeeping operations, ensuring that every corner of the hotel reflects the highest standards of cleanliness and comfort.

In her current role, Poonam is responsible for managing a diverse team, implementing rigorous cleaning protocols, and maintaining the aesthetic and operational standards of the hotel. Her leadership is characterized by a hands-on approach and a keen eye for detail, which guarantees that guests enjoy a pristine and welcoming environment. Poonam’s ability to inspire her team and her unwavering commitment to excellence make her an indispensable part of Novotel Kolkata.

Poonam’s ascent to the role of Executive Housekeeper is marked by a series of progressively responsible positions that have shaped her expertise and honed her skills. Before assuming her current position, she served as a Housekeeping Manager at ibis Gurgaon Golf Course Road, where she developed her skills in team management, operational efficiency, and guest satisfaction. Her ability to maintain high standards and her innovative approach to problem-solving were instrumental in enhancing the guest experience.

Her previous experiences in brands like leading the pre-opening House-keeping department at Holiday Inn Resort Kolkata NH6 further solidified her expertise in housekeeping management. During her tenure, she was responsible for overseeing daily housekeeping operations, managing monthly room P&L budgets, and ensuring compliance with health and safety regulations. Her leadership ensured that guests consistently enjoyed a clean and comfortable stay, contributing to the hotel’s reputation for excellence.

Poonam’s foundational experiences include roles at prominent hospitality brands such as Oberoi Hotels & Resorts, and Trident Hotels. Her time at Oberoi Hotels & Resorts as a Housekeeping Supervisor and at Trident Hotels as a Guest Service Associate Housekeeping, that provided her with a solid grounding in the core aspects of housekeeping management. When she joined Hyatt Place, she served as an Assistant Housekeeping Manager, where she gained valuable insights into managing large teams and coordinating with other departments to ensure seamless housekeeping operations.

Starting her career as an Industrial Trainee at The Park Hotels, Poonam quickly demonstrated her potential through her diligence and dedication. This early exposure to the hospitality industry laid the groundwork for her subsequent roles, where she continued to build on her skills and knowledge.

Throughout her career, Poonam has been recognized for her ability to lead by example, her meticulous attention to detail, and her commitment to upholding the highest standards of cleanliness and guest satisfaction. Her journey is a testament to the power of hard work and dedication, and her leadership at Novotel Kolkata Hotel & Residences continues to set new benchmarks in housekeeping excellence.

Poonam Kumari’s inspiring journey is a beacon for aspiring hospitality professionals. Her rise to the position of Executive Housekeeper is a story of perseverance, strategic thinking, and a deep passion for guests care and comfort. Under her leadership, Novotel Kolkata maintains its reputation for exceptional cleanliness and guest satisfaction, ensuring that every guest feels welcome and cared for.