Ajay Mehra: Powering Luxury Hospitality Through Technology at The Leela Ambience Convention Hotel, Delhi
When you think of luxury hotels, you picture grand lobbies, world-class dining, and impeccable service. But in today’s fast-paced, tech-driven world, there’s an invisible layer of sophistication behind the scenes that ensures everything runs seamlessly. At The Leela Ambience Convention Hotel, Delhi – one of India’s premier destinations for global business and luxury stays – this digital transformation is led by Ajay Mehra, Associate Director – Information Technology.
From Troubleshooting to Tech Leadership
Ajay’s career story is one of resilience and constant learning. Starting as a Resident Engineer, he mastered the art of solving on-ground challenges – from fixing guest Wi-Fi issues to ensuring smooth back-office operations. Over time, his dedication took him through renowned hospitality brands like Radisson Blu, Crowne Plaza, Novotel, ibis, and multiple stints with The Leela. Each step expanded his expertise in IT infrastructure, cybersecurity, server management, and guest-facing technologies.
Redefining the Digital Guest Experience at The Leela
Today, Ajay leads the hotel’s digital ecosystem with a focus on speed, security, and guest satisfaction. His role covers:
Mission-critical IT operations and server administration
Cybersecurity, data privacy, and compliance
High-speed internet access for conferences and guests
Disaster recovery and business continuity planning
Smart room technologies and personalized guest platforms
Whether it’s a high-profile event or a family vacation, Ajay ensures every guest enjoys an uninterrupted, tech-enhanced stay.
Technology with a Human Touch
Beyond systems and servers, Ajay believes technology is about people. His leadership style focuses on building empowered teams, ensuring every IT solution enhances comfort and convenience. For him, technology is not just about automation; it’s about personalization, making each stay memorable.
Shaping the Future of Digital Hospitality
As the industry moves toward smarter hotels and personalized guest journeys, Ajay envisions a future where technology blends seamlessly with luxury. Real-time insights, intelligent platforms, and secure networks will define this shift – and leaders like Ajay are setting the stage.
