Crowne Plaza Kochi Appoints Mittu Alex as Front Office Manager, Reinforcing Guest-Centric Excellence
Crowne Plaza Kochi is pleased to announce the appointment of Mittu Alex as its new Front Office Manager, marking an important step in strengthening the hotel’s leadership team and enhancing the overall guest experience.
With a solid background in hospitality operations, Mittu Alex joins Crowne Plaza Kochi after his successful tenure at Hilton Trivandrum. Over the years, he has built an impressive career working with globally renowned hotel brands such as IHG Hotels, Marriott Hotels, The Raintree Hotel, and Radisson Hotels. This diverse exposure across international hospitality brands has shaped his strong understanding of service excellence, operational efficiency, and meaningful guest engagement.
Known for his customer-first approach, Mittu strongly believes that the front office is the heartbeat of a hotel—where first impressions are formed and lasting memories begin. In his new role, he will oversee all front office operations, ensuring seamless service delivery while consistently upholding Crowne Plaza Kochi’s high standards of hospitality.
His appointment comes at a time when Crowne Plaza Kochi continues to achieve impressive guest satisfaction scores, including consistently positive Guest Love metrics. These results reflect the hotel’s unwavering focus on personalised service, warm interactions, and memorable stays.
Commenting on the appointment, Dinesh Rai, General Manager, Crowne Plaza Kochi, shared,
“We are delighted to welcome Mittu Alex to the Crowne Plaza Kochi family. His extensive experience with leading hospitality brands and his guest-focused mindset make him a valuable addition to our team. We are confident that his leadership will further elevate our front office operations and enhance our overall guest experience.”
Beyond his professional role, Mittu is an avid traveller with a deep interest in exploring new destinations and cultures. A sports enthusiast, he actively participates in cricket, volleyball, and badminton—traits that reflect his energetic, disciplined, and team-oriented personality.
With this appointment, Crowne Plaza Kochi continues to strengthen its commitment to exceptional hospitality, ensuring every guest interaction is warm, seamless, and memorable.
