July 2026: InterContinental San Diego, one of Southern California’s premier luxury waterfront hotels and a flagship property of IHG Hotels & Resorts, has announced the appointment of Lisa Ares as its new General Manager. Bringing more than two decades of hospitality leadership experience, Ares is set to lead the hotel’s operations, enhance guest experiences, and drive strategic growth while reinforcing the property’s reputation as a top destination for luxury travellers visiting San Diego.
A New Chapter for InterContinental San Diego
Lisa Ares steps into her new leadership role with a wealth of experience gained from managing some of North America’s most respected luxury hotels. As General Manager, she will oversee day-to-day operations, team development, guest satisfaction, and long-term business strategies that align with InterContinental San Diego’s commitment to world-class hospitality.
Her appointment comes at an exciting time for the waterfront property as it continues to strengthen its position among the region’s leading luxury hotels, offering exceptional accommodations, premium dining experiences, and stunning views of San Diego Bay.
Joining the San Diego County Lodging Association Board
Alongside her new responsibilities at InterContinental San Diego, Lisa Ares has also been appointed to the Board of Directors of the San Diego County Lodging Association (SDCLA). In this role, she will contribute to initiatives that promote tourism, support local businesses, and help drive economic growth across San Diego County.
Her involvement reflects a broader commitment to strengthening the region’s hospitality industry while building meaningful partnerships within the local tourism community.
A Proven Leader with Deep IHG Experience
Before joining InterContinental San Diego, Ares served as the General Manager of Kimpton Gray Hotel in Chicago, where she successfully led operations at one of the city’s most recognised luxury lifestyle hotels.
She also brings valuable experience within the InterContinental brand, having previously held senior leadership positions at InterContinental Boston and InterContinental Chicago Magnificent Mile. This strong familiarity with IHG’s luxury standards and guest-focused approach positions her well to lead the San Diego property into its next phase of growth.
An Inspiring Hospitality Journey
Lisa Ares’ career is a testament to dedication, perseverance, and passion for hospitality. She began her journey in Whistler, British Columbia, working as a room attendant while pursuing her dream as a competitive snowboarder.
Her passion for service soon led her into hotel management, where she steadily advanced through leadership roles with Fairmont Hotels & Resorts. During her tenure, she held key positions at renowned properties including Fairmont Banff Springs, Fairmont Royal York, and Fairmont San Jose, building a strong reputation for operational excellence and guest satisfaction.
Over the years, her professional experience has also included leadership roles with Starwood Hotels & Resorts, Marriott International, and Sonesta Hotels, further broadening her expertise across the global hospitality sector.
Leading Hotels Through Global Events
One of the defining aspects of Lisa Ares’ career has been her ability to successfully lead hotel teams during major international events that demand exceptional planning and flawless execution.
She has managed hospitality operations during several globally recognised occasions, including:
These experiences have strengthened her expertise in handling high-profile events, managing large-scale guest operations, and delivering memorable experiences under demanding circumstances.
Committed to Leadership and Talent Development
A graduate of IHG’s RISE Leadership Development Program, Lisa Ares is widely respected for her people-first leadership philosophy. She believes that empowering employees, promoting diversity and inclusion, and investing in professional development are essential to delivering exceptional guest experiences.
Throughout her career, she has actively mentored future hospitality leaders while fostering collaborative workplace cultures where innovation and teamwork can thrive.
Passionate About Travel and Community
Beyond her professional achievements, Lisa Ares is an enthusiastic traveller and a dedicated Muay Thai practitioner. As she begins her journey in San Diego, she looks forward to exploring the city’s renowned culinary scene, engaging with the local community, and strengthening relationships with residents, tourism partners, and visitors alike.
Her passion for travel and cultural experiences aligns naturally with the welcoming spirit that InterContinental San Diego strives to offer every guest.
Looking Ahead
The appointment of Lisa Ares marks an important milestone for InterContinental San Diego as the hotel continues to build on its reputation for luxury hospitality, personalised service, and operational excellence.
With her extensive industry experience, proven leadership, and commitment to developing high-performing teams, Ares is well-positioned to guide the hotel into its next chapter, ensuring guests continue to enjoy exceptional experiences while reinforcing the property’s standing as one of Southern California’s leading waterfront luxury destinations.
July 2026: Avion Hospitality has announced the appointment of Satish More as the Managing Director…
July 2026: Omni Hotels & Resorts has announced the appointment of Joshua Hasho as its…
Hyatt Vacation Club at Highlands Inn Welcomes New General Manager July 2026: Hyatt Vacation Club…
July 2026: W New York – Union Square has announced the appointment of Pascha Bhatti…
July 2026: The Ritz-Carlton, Langkawi has officially announced the appointment of Vincent Pauchon as its…
The Leela Palaces, Hotels and Resorts has officially introduced The Leela Coorg Forest Sanctuary, the…