Park Hyatt London River Thames Appoints Eike Clausen as GM

Park Hyatt London River Thames has appointed Eike Clausen as its new General Manager, bringing almost two decades of international luxury hospitality experience to one of Hyatt’s prominent properties in London.

With a career spanning four continents, eight countries, and nine luxury hotels, Clausen has built extensive experience in hotel operations, commercial strategy, guest experience, and team development. His appointment comes at an important time as Park Hyatt London River Thames continues to establish itself in London’s highly competitive luxury hotel market.

Eike Clausen’s International Hospitality Journey

Before joining Park Hyatt London River Thames, Clausen served as Cluster General Manager at Kempinski Palace Portorož in Slovenia and Kempinski Hotel Adriatic in Croatia. In the role, he was responsible for overseeing operations across two luxury properties in different European destinations.

Much of Clausen’s career was spent with Kempinski Hotels, where he took on a variety of senior positions covering sales and marketing, rooms division, hotel operations, and executive management.

His journey into general management began with his appointment as General Manager of Kempinski Hotel Aqaba in Jordan, setting the stage for a leadership career that would take him across multiple international hospitality markets.

From Sales Trainee to Luxury Hotel Leader

Clausen’s career began at the operational level as a sales trainee, before progressing through increasingly senior roles within the luxury hospitality industry.

He is a graduate of the prestigious École hôtelière de Lausanne (EHL), one of the world’s leading hospitality management institutions. His education, combined with extensive international experience, has helped shape his approach to hotel leadership and business development.

Throughout his career, Clausen has developed expertise in several key areas, including:

• Luxury hotel operations and management
• Commercial strategy and revenue growth
• Guest experience and service excellence
• Team leadership and talent development
• Strategic business planning

This broad experience gives him a well-rounded understanding of both the operational and commercial sides of luxury hospitality.

Leading Park Hyatt London River Thames Into Its Next Chapter

In his new role as General Manager, Clausen will oversee the hotel’s overall operations and strategic direction. His responsibilities will include commercial performance, guest satisfaction, workforce planning, team development, and long-term business growth.

Beyond the day-to-day running of a luxury hotel, Clausen has also demonstrated a strong commitment to developing the next generation of hospitality professionals.

He serves as a guest lecturer at École hôtelière de Lausanne, sharing his industry knowledge and experience with students preparing to build careers in hospitality. His involvement in education reflects his wider focus on people development and leadership within the industry.

A New Chapter for Park Hyatt London River Thames

Eike Clausen’s appointment brings a combination of international experience, operational knowledge, and a people-focused leadership style to Park Hyatt London River Thames.

As London’s luxury hospitality sector continues to evolve, his experience across different markets and hotel operations could prove valuable as the property works to strengthen its position among the city’s leading luxury hotels.

With a career spanning nearly 20 years and multiple international destinations, Clausen is now set to lead Park Hyatt London River Thames into its next chapter, with a focus on exceptional guest experiences, strong hotel performance, and developing the people behind the property.