A People-First Leader Redefining Hospitality Excellence in New Delhi
In an industry where operational precision must seamlessly blend with heartfelt service, Ritesh Sharma, General Manager of Crowne Plaza Today New Delhi Okhla, stands out as a leader who truly understands the soul of hospitality. His recognition as a Commendable General Manager – Top 20 People’s Choice Awards 2025 is not just a professional milestone—it is a reflection of a leadership journey rooted in empathy, trust, and consistent excellence.
What sets Ritesh apart is his rare ability to balance strong business acumen with genuine human connection. Under his stewardship, the hotel has achieved sustained financial performance while delivering award-winning guest experiences. His sharp focus on guest satisfaction, colleague engagement, and innovative strategies has positioned the property among the Best 5-Star Hotels in Delhi, as recognized by AHP, even in an intensely competitive market.
Building Teams, Nurturing Future Leaders
Ritesh Sharma’s leadership philosophy is simple yet powerful—when people feel valued, excellence follows naturally. Known for his collaborative and empowering style, he has cultivated a workplace culture where colleagues feel heard, motivated, and inspired to grow. High colleague engagement scores and internal promotions during his tenure speak volumes about his belief in nurturing talent from within.
Through open-door communication, regular town halls, and thoughtful recognition initiatives, he ensures every team member remains connected to the hotel’s vision and purpose. Many department heads and emerging leaders credit their professional growth to his mentorship, which focuses equally on operational mastery and leadership development.
Community, Sustainability, and Purpose-Driven Hospitality
Beyond hotel operations, Ritesh’s leadership extends into meaningful community engagement and sustainability. Under his guidance, the hotel has partnered with NGOs such as Khushi Rainbow Home and Umeed Aman Ghar, supporting underprivileged children, women, and senior citizens through food drives, festive celebrations, and skill-development initiatives.
His commitment to responsible hospitality is also reflected in sustainability practices—from waste reduction and energy efficiency to thoughtful guest initiatives like gifting eco-friendly Tulsi seed pots, encouraging mindful living beyond the hotel stay.
A Legacy of Impact and Excellence
From consistently strong rankings on TripAdvisor to successfully hosting high-profile corporate and social events, Ritesh Sharma’s tenure has been marked by milestones that reinforce the hotel’s reputation as a premier MICE and leisure destination in South Delhi. Steady revenue growth, enhanced sustainability efforts, and a thriving team culture collectively highlight the transformational impact of his leadership.
Ritesh Sharma’s journey embodies the essence of modern hospitality leadership—where people, performance, and purpose move forward together. His ability to elevate teams, delight guests, and build a culture of excellence makes him a truly deserving name among the Top 20 General Managers – People’s Choice Awards 2025.
Hospitality Leadership Insight:
When leaders invest in people with empathy and clarity, excellence becomes a natural outcome.
👏 Congratulations to Ritesh Sharma, a leader shaping impactful, people-driven hospitality in India’s capital.
