Strengthening operational leadership with a renewed focus on guest experience excellence
February 13, 2026
Raffles Jaipur has announced the appointment of Neha Sharma Yadav as its new Hotel Manager, marking a significant step in reinforcing the property’s commitment to operational excellence, refined service standards, and elevated guest experiences.
Set against the regal backdrop of Rajasthan and often described as the modern interpretation of a Queen’s Palace, Raffles Jaipur continues to blend heritage-inspired luxury with contemporary hospitality leadership. This strategic appointment reflects the hotel’s vision to strengthen day-to-day operations while delivering deeply personalised and world-class guest journeys.
A Seasoned Leader in Luxury Hotel Management
With nearly two decades of experience in luxury hospitality, Neha Sharma Yadav brings a wealth of operational expertise, particularly in Rooms Division management across renowned international hotel brands. Her professional journey has been defined by a sharp focus on service precision, team development, and guest-centric innovation.
Known for her balanced leadership style, Yadav combines operational discipline with empathy-driven people management. Over the years, she has successfully led high-performing teams, streamlined operational workflows, and implemented best practices aligned with global luxury standards—making her a natural fit for the Raffles brand philosophy.
Her appointment further strengthens Raffles Jaipur’s positioning as one of the most sought-after luxury destinations in Rajasthan.
Leadership Role at Raffles Jaipur
As Hotel Manager, Yadav will oversee the hotel’s day-to-day operations, ensuring that excellence is embedded into every touchpoint of the guest experience. Her key responsibilities include:
Ensuring operational efficiency and service consistency
Elevating guest experience management and personalisation
Leading and aligning cross-functional hotel teams
Driving quality assurance and performance benchmarks
Nurturing talent development and future leadership
Beyond operations, she will play an active role in fostering diversity, inclusivity, and leadership opportunities for women in hospitality—an increasingly important value in modern luxury hotel management.
Cultural Synergy and Inclusive Growth
Raffles Jaipur’s leadership evolution aligns seamlessly with its broader cultural narrative—honouring Rajasthan’s timeless hospitality traditions while embracing progressive, inclusive leadership.
Yadav’s collaborative approach is expected to further enhance employee engagement, strengthen service culture, and ensure operational consistency across departments, all while preserving the grace and warmth that define Raffles hospitality.
Management Perspective
Commenting on the appointment, Rajat Sethi, Cluster General Manager, Raffles and Fairmont Jaipur, shared:
“Neha exemplifies the rare combination of operational acumen and authentic hospitality leadership that defines excellence in luxury hotel management. Her sophisticated understanding of discerning guest expectations, coupled with her proven capacity to inspire and develop exceptional teams, positions her as an invaluable asset to Raffles Jaipur. We are confident that her stewardship will significantly contribute to the continued evolution and elevation of the guest experience at this iconic property.”
Strengthening Luxury Hospitality in Jaipur
With this strategic leadership appointment, Raffles Jaipur reaffirms its commitment to refined luxury, operational excellence, and exceptional guest experiences. As the hospitality landscape in Jaipur continues to evolve, the hotel remains firmly positioned at the forefront—offering a seamless blend of heritage, innovation, and world-class service in the heart of Rajasthan.
