Preethi Javvaji’s Journey as Executive Housekeeper at Aurika, Mumbai Skycity

Preethi Javvaji’s remarkable journey in the hospitality industry is a testament to her unwavering commitment and exceptional leadership as an Executive Housekeeper. Currently serving in this pivotal role at Aurika, Mumbai Skycity, since  March 2023, Preethi’s impact on housekeeping operations and departmental costs is nothing short of exemplary. Her tenure at Courtyard by Marriott Mumbai, where she served as Executive Housekeeper from 2012 to 2023, showcased her ability to ensure compliance with housekeeping policies and maintain effective communication across departments.

Preethi’s dedication to exceptional customer service is evident in her focus on driving guest satisfaction. She empowers her team to provide outstanding service, responds adeptly to guest concerns, and actively participates in initiatives to enhance guest satisfaction.

Her role extends beyond operations to encompass crucial human resources activities, including performance management, coaching, and talent acquisition. Preethi’s involvement in the associate performance appraisal process and her ability to set a positive example for guest relations further underscore her leadership qualities.

Preethi played pivotal roles at The Leela Kempinski, Mumbai, from 1995 to 2012, climbing the ranks from Housekeeping Supervisor to Deputy Housekeeper. Her achievements, including the Housekeeper of the Year Award in 2016 and the Best Executive Award in 2000, highlight her outstanding contributions to the industry. Notably, her letter of appreciation during a challenging monsoon period showcases her resilience and dedication to her responsibilities.

Preethi Javvaji’s inspiring journey is marked by her continuous pursuit of excellence, leadership in challenging situations, and a steadfast commitment to delivering exceptional hospitality experiences.