Deepika Pandita: Leading Human Resources with Heart at The Leela Ambience Convention Hotel, Delhi

In the luxury hospitality industry, where service excellence depends on every team member’s passion and precision, the role of Human Resources is more critical than ever. At The Leela Ambience Convention Hotel, Delhi, this vital responsibility rests in the capable hands of Deepika Pandita, an accomplished HR leader shaping the hotel’s people-first culture.

People-First Leadership in Luxury Hospitality

With nearly two decades of experience across India’s leading hotel chains and dynamic new-age businesses, Deepika Pandita brings a unique blend of structured HR systems and agile leadership to her role. Her expertise spans strategic recruitment, talent development, performance management, compliance, and employee engagement.

As Director of Human Resources, she leads with empathy and intent—ensuring that every employee, from the front desk to the boardroom, feels empowered, valued, and future-ready. At one of Delhi’s largest convention hotels, her leadership touches every guest experience by building high-performing, service-driven teams.

A Journey Through India’s Premier Hospitality Brands

Deepika’s career began with icons of Indian hospitality—The Oberoi Group and Marriott International—where she mastered foundational HR practices rooted in excellence. Her journey then took her through senior HR roles with Radisson, Hyatt, and Lemon Tree Hotels, each adding depth to her leadership style and business understanding.

Expanding her horizons, she also led people functions in startups like Hamstede Living, Ipsaa, and BASIC Home Loan, gaining exposure to fast-paced, entrepreneurial work cultures. This cross-industry experience enables her to merge the discipline of hospitality with the innovation of emerging businesses.

Creating Culture at The Prime Address of East Delhi

Since joining The Leela Ambience Convention Hotel, Delhi, Deepika has been a catalyst for organizational transformation. She’s currently spearheading workforce planning, revamping HR systems, streamlining recruitment, and embedding a culture of transparency, inclusivity, and growth.

From driving associate wellness programs to mentoring future leaders, Deepika is actively shaping the people strategy that underpins the hotel’s brand promise—grace, warmth, and excellence. Her philosophy is clear: great guest experiences begin with a great workplace.

A Modern HR Leader with a Human Touch

Known for her strong interpersonal skills, Deepika connects across levels and functions. She believes in leading by listening, mentoring with purpose, and building trust-based relationships. Her inclusive approach fosters collaboration, encourages dialogue, and empowers people to take ownership.

A strong advocate for gender equity, work-life balance, and career growth in hospitality, Deepika is committed to nurturing diverse talent and creating pathways for professional success—especially for women in hospitality.

Humanising Hospitality, One Team at a Time

At The Leela Ambience Convention Hotel, Delhi, Deepika Pandita is not just building teams—she’s building a culture of excellence, empathy, and purpose. Her journey is a testament to what’s possible when HR leaders see their role not just as administrators, but as true enablers of growth.

In an industry powered by people, she continues to prove that the best hospitality begins behind the scenes—with a strong, inspired, and united team.