Hospitality veteran to lead ITC Ratnadipa and strengthen WelcomHotels Lanka’s growth
Colombo, September 16, 2025 – ITC Hotels has announced the promotion of Keenan McKenzie as Area Manager – Sri Lanka and General Manager of ITC Ratnadipa, Colombo. A seasoned hospitality professional with over two decades of experience, McKenzie will spearhead ITC Ratnadipa’s operations while driving the strategic growth of WelcomHotels Lanka (Pvt.) Ltd., a wholly owned subsidiary of ITC Hotels Ltd. in Sri Lanka.
McKenzie’s association with ITC Hotels dates back to 2000 when he joined as a management trainee after graduating from the ITC Hotel Management Institute (formerly WelcomGroup Management Institute). Over the years, he has held key leadership roles across prominent ITC Hotels properties, including ITC Kakatiya (Hyderabad), WelcomHotel Grand Bay (Visakhapatnam), ITC Rajputana (Jaipur), ITC Sonar (Kolkata), and ITC Maratha (Mumbai).
His recent tenure as the General Manager of ITC Narmada – A Luxury Collection Hotel in Ahmedabad saw him successfully elevate the property’s market positioning and guest experiences, setting new benchmarks for operational excellence.
Expressing his gratitude, McKenzie said:
“I am deeply honoured by this elevation in the promising market of Sri Lanka. I look forward to upholding ITC Hotels’ promise of hospitality, enhancing guest experiences, and driving excellence across our properties. Together with my team, we aim to set new benchmarks and deliver unparalleled service to our valued guests.”
With his collaborative leadership style and people-first approach, McKenzie is expected to play a pivotal role in strengthening ITC Hotels’ presence in Sri Lanka while ensuring luxury, sustainability, and exceptional guest service remain at the core of operations.
Situated in the heart of Colombo, ITC Ratnadipa – A Luxury Collection Hotel offers an exquisite blend of contemporary luxury, world-class dining, and sustainable hospitality practices. The hotel reflects ITC Hotels’ commitment to responsible luxury, combining eco-friendly initiatives with unparalleled guest experiences.
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