Mumbai, 24 October 2025 – Holiday Inn Mumbai International Airport is delighted to announce the appointment of Susan Mathews as the Front Office Manager, marking a new chapter in guest experience excellence at the iconic Mumbai property.
With a remarkable career spanning over 18 years in hospitality and aviation, Susan brings a deep understanding of service, leadership, and operational excellence. Having spent more than 12 years with Novotel Goa Resorts & Spa, she played a pivotal role in transforming front office operations through her strong leadership and guest-centric approach.
Before stepping into the world of hotels, Susan’s journey began among the clouds — as a cabin crew member with IndiGo and Kingfisher Airlines for over six years. Her time in aviation helped her develop invaluable qualities — from calm crisis management and meticulous attention to detail, to an intuitive sense of guest needs that continues to define her style of hospitality today.
At Accor Group, where she most recently served as Assistant Front Office Manager, Susan was celebrated for her ability to build cohesive teams, mentor young professionals, and deliver memorable guest experiences. Her empathetic leadership and approachable demeanor have consistently fostered trust and collaboration across departments.
Known for her motto “Live, love, laugh,” Susan embodies warmth, positivity, and an unwavering passion for people. Her philosophy perfectly aligns with Holiday Inn’s commitment to creating a welcoming environment for guests from around the world.
“Hospitality is not just about service — it’s about connection, care, and creating moments that make people feel at home,” says Susan Mathews.
As she takes the helm at Holiday Inn Mumbai International Airport, Susan’s focus will be on enhancing front office operations, strengthening guest engagement, and nurturing a culture of service excellence that reflects the spirit of both the city and the Holiday Inn brand.
Conveniently located just 1.2 km from Mumbai International Airport and 5 km from the Domestic Terminal, Holiday Inn Mumbai International Airport stands as a preferred choice for business and leisure travellers alike.
The hotel features 245 contemporary rooms, a rooftop infinity pool, Business Centre, Executive Lounge, Gymnasium, and Spa. With a Grand Ballroom that accommodates up to 700 guests, five state-of-the-art meeting rooms, and the scenic Sky Terrace for open-air events, it’s a premier destination for conferences, weddings, and celebrations.
Dining options include:
Saptami – An all-day dining restaurant with interactive live counters.
Brew Code – A fresh and vibrant deli offering signature specialties.
BAR 72 – A stylish lounge bar perfect for unwinding.
24-hour In-Room Dining – For comfort and convenience around the clock.
For media inquiries, please contact:
Eshita Desai – Marketing & Communication Manager
Holiday Inn Mumbai International Airport
📞 +91 90046 17708 | ✉️ himia.marcom@ihg.com
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