Welcoming, Connected & Responsible: Saumitra Chaturvedi on the Future of Hospitality at Novotel New Delhi City Centre

Welcoming, Connected, Responsible: A Conversation with Saumitra Chaturvedi

Hospitality Tip of The Day — Leadership Feature: Industry Spotlight

Spokesperson: Saumitra Chaturvedi, General Manager, Novotel New Delhi City Centre

In conversation with Divya, CEO, Hospitality Tip of The Day

1. Every brand has a unique DNA. What is the one thing that defines your brand and sets it apart from the competition?

Saumitra Chaturvedi: At Novotel, our defining strength is balance. Rooted in Accor’s vision of creating hospitality experiences that bring people together, Novotel is designed for travellers who seek both productivity and relaxation without compromise. We seamlessly combine business efficiency, contemporary comfort, and genuine hospitality under one roof.

What truly sets us apart is our ability to cater equally well to the modern business traveller, the leisure guest, and the local community — creating spaces that are vibrant, inclusive, and connected. Backed by Accor’s global expertise and commitment to responsible hospitality, we deliver experiences that are not only seamless and consistent but also meaningful and people-centric. This balance of international standards with genuine local warmth is what defines the Novotel experience.

2. What experience can guests enjoy at your hotel that they are unlikely to find anywhere else?

Saumitra Chaturvedi: As one of New Delhi’s newest hospitality destinations, Novotel New Delhi City Centre offers guests the opportunity to experience a fresh, contemporary hotel designed for the needs of today’s traveller. What truly distinguishes us is the way we connect guests to the city’s contrasting personalities — its rich heritage and its modern dynamism — from a single vantage point.

A highlight of the experience is The Flying Trunk, our rooftop bar and restaurant, where guests can enjoy curated cocktails, innovative beverages, and thoughtfully crafted food offerings while taking in panoramic views of the city skyline. Designed as a vibrant social destination, it combines elevated mixology, flavourful small plates, and signature dishes, creating an experience that is as memorable as the views themselves. Complementing this is our infinity pool, where guests can unwind while enjoying sweeping views that capture both the historic charm of Old Delhi and the evolving skyline of New Delhi.

Combined with thoughtfully designed spaces, contemporary comforts, and warm hospitality, these experiences create a unique sense of place — allowing guests to discover the city from an entirely new perspective. As one of the city’s newest internationally branded hotels, we offer a fresh lens through which to experience New Delhi, blending modern hospitality with a strong sense of destination.

3. How do you ensure that every guest interaction reflects your brand’s promise of luxury and excellence?

Saumitra Chaturvedi: For us, excellence lies in consistency. We focus on understanding guest preferences, empowering our teams to make thoughtful decisions, and paying close attention to every touchpoint of the guest journey. Whether it is a warm welcome, a seamless check-in, a memorable dining experience, or proactive service recovery, every interaction is guided by a commitment to genuine care, professionalism, and attention to detail.

4. If you could describe your hotel experience in three words, what would they be and why?

Saumitra Chaturvedi: Welcoming. Connected. Responsible.

Welcoming because genuine hospitality lies at the heart of everything we do. We strive to create an environment where every guest feels valued, comfortable, and cared for from the moment they arrive.

Connected because our hotel brings together travellers, local communities, cultures, and experiences in the heart of New Delhi, fostering meaningful interactions and memorable moments.

Responsible because, as part of Accor, we are committed to creating positive impact through sustainable practices, mindful operations, and a hospitality approach that considers both people and the planet.

These three words reflect not only the experience we aspire to deliver every day but also the values that guide us as part of the Accor family.

5. What is your vision for the future of your property and the evolving expectations of luxury travellers?

Saumitra Chaturvedi: The future of hospitality will be shaped by personalization, sustainability, and meaningful experiences. Our vision is to continue evolving as a preferred destination in New Delhi by leveraging technology to enhance convenience, strengthening our sustainability initiatives, and creating experiences that feel authentic and relevant. Today’s travellers seek more than accommodation — they seek connection, purpose, and memorable moments. Our focus has and will be on delivering all three while maintaining the highest standards of hospitality and service excellence.

This interview is part of the Hospitality Tip of The Day Leadership Series, featuring candid conversations with the industry’s most influential voices.

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