In the hospitality industry, exceptional guest experiences often begin behind the scenes—with the people who build, support and inspire the teams that make them possible. At the FHRAI Hospitality Awards 2026, Nisha Sachin, Associate Director – People & Culture at Radisson Gurugram, Udyog Vihar, was recognised for doing exactly that.

Nisha received the prestigious “Hotel HR Manager of the Year – Upscale” award during the 56th FHRAI Annual Convention in Varanasi, marking an important milestone in her hospitality career and highlighting the growing importance of people-centric leadership in the industry.

Recognising Leadership Beyond Traditional HR

Nisha’s approach to Human Resources extends well beyond conventional HR responsibilities. Her work focuses on creating an environment where employees can learn, grow and build meaningful careers while contributing to the success of the business.

At Radisson Gurugram, Udyog Vihar, she has played an important role in strengthening employee engagement, developing talent and creating people-focused initiatives that connect organisational goals with employee aspirations.

Her experience spans several critical areas of Human Resources, including talent acquisition, learning and development, performance management, employee engagement, compensation and benefits, employee relations, payroll and compliance.

Together, these efforts reflect a broader vision of HR—one where people are not simply part of the organisation but are at the centre of its growth.

A Strong Culture of Employee Engagement

One of the notable achievements associated with Nisha’s leadership is Radisson Gurugram, Udyog Vihar’s exceptional 99% score in the Radisson Hotel Group Global Engagement Survey.

The result reflects a workplace culture built around engagement, trust and enablement. In an industry where employee experience can directly influence guest experience, creating such a strong sense of connection within the team is particularly significant.

Nisha’s work demonstrates how thoughtful people practices can contribute to both employee satisfaction and organisational performance.

Nisha Sachin on the Recognition

For Nisha, the award is as much a recognition of collective effort as it is a personal achievement.

“This award is deeply meaningful to me because HR is ultimately about people—their aspirations, their growth and the environment we create for them to succeed,” she said, while expressing gratitude to her team, colleagues, mentors and leaders who have supported her professional journey.

She also emphasised her belief that the future of hospitality will depend heavily on how organisations invest in their people.

Her philosophy is rooted in creating workplaces where employees feel valued, empowered and inspired, allowing them to deliver memorable experiences to guests while taking pride in their own work.

Why People Matter in Modern Hospitality

Hospitality is often defined by the guest experience, but behind every warm welcome, efficient service and memorable stay is a team of people working together.

This makes HR leadership increasingly important across the hospitality sector. From attracting and retaining talent to creating opportunities for learning and leadership development, people-focused strategies can have a lasting impact on an organisation.

Nisha’s recognition at the FHRAI Hospitality Awards 2026 highlights this evolving role of HR professionals and their contribution to building stronger, more resilient hospitality businesses.

A Milestone in a People-Centric Career

The FHRAI Hospitality Awards are among the prominent recognitions in India’s hospitality sector, celebrating individuals and organisations that have demonstrated excellence and contributed meaningfully to the industry.

For Nisha Sachin, being named Hotel HR Manager of the Year – Upscale adds another significant achievement to a career centred on people, culture and hospitality.

More importantly, the recognition reinforces a simple idea that is becoming increasingly relevant across the industry: sustainable success in hospitality begins with putting people at the heart of the organisation.