Hakan Ozel Appointed Vice President, Operations at Shangri-La Group
Shangri-La Group has appointed Hakan Ozel as Vice President, Operations for London, Paris and Istanbul, overseeing three of the luxury hospitality group’s flagship European properties: Shangri-La The Shard, London; Shangri-La Paris; and Shangri-La Bosphorus, Istanbul.
With more than 28 years of international hospitality experience, including over two decades with Shangri-La Group, Ozel brings extensive expertise in luxury hotel operations, strategic leadership and guest experience management. In his new role, he will focus on operational excellence, commercial performance and strengthening the group’s luxury hospitality offering across these destinations.
Hakan Ozel’s Hospitality Leadership Experience
Hakan Ozel has built an extensive career in international hospitality, with senior leadership experience across Asia and the Middle East. His professional background includes more than 20 years with Shangri-La Group, where he has contributed to hotel operations, business performance and service excellence.
Previously, Ozel served as Vice President, Operations for the Middle East and General Manager of Shangri-La Dubai. During his tenure, he played an important role in strengthening the hotel’s market positioning, operational performance and reputation for service quality.
His experience managing luxury hospitality operations across diverse markets provides a strong foundation for his expanded responsibilities across London, Paris and Istanbul.
Three Flagship Properties Under Hakan Ozel’s Leadership
In his new position, Ozel will oversee operations at three prominent Shangri-La properties in Europe.
Shangri-La The Shard, London
Located within London’s iconic Shard building, the hotel is part of Shangri-La’s luxury hospitality portfolio in the United Kingdom.
Shangri-La Paris
The Paris property represents the group’s presence in one of Europe’s leading luxury travel destinations, serving international leisure and business travellers.
Shangri-La Bosphorus, Istanbul
Overlooking Istanbul’s Bosphorus waterfront, the property forms part of Shangri-La’s luxury hotel portfolio in Türkiye.
Ozel’s regional responsibilities will bring together the operational priorities of these three destinations while supporting the group’s standards for service excellence and luxury guest experiences.
Focus on Operational Excellence and Commercial Performance
As Vice President, Operations for London, Paris and Istanbul, Ozel will focus on strengthening operational performance and supporting the commercial objectives of the three properties.
His priorities include improving operational efficiency, supporting business performance and further elevating the guest experience. His leadership will also draw on his extensive understanding of luxury hotel management and the service expectations of international travellers.
By combining strategic oversight with operational expertise, Ozel will support Shangri-La Group’s continued focus on distinctive hospitality experiences across its European portfolio.
Shangri-La Group’s Global Hospitality Portfolio
Shangri-La Group is an international hospitality and property group with a portfolio spanning hotels and other real estate interests. Its hospitality brands include Shangri-La, Kerry Hotels and JEN, among others.
Ozel’s appointment reflects the importance of experienced leadership in managing luxury hotel operations across multiple international markets, where brand standards, commercial performance and guest satisfaction remain key priorities.
With more than 28 years of hospitality experience and a long-standing association with Shangri-La Group, Ozel takes on a wider regional role overseeing three of the group’s flagship European properties.
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