Hyatt Hotels Corporation has appointed Danny Miles as its new Chief Digital & Information Officer, bringing together the company’s Digital and Technology functions under a unified leadership structure. In his new position, Miles will join Hyatt’s Senior Leadership Team and report directly to Mark Vondrasek, Chief Commercial Officer.
The appointment highlights Hyatt’s growing focus on digital transformation, technology-driven innovation and the use of artificial intelligence to improve guest experiences and hotel operations across its global portfolio.
Leading Hyatt’s Digital and Technology Transformation
As Chief Digital & Information Officer, Danny Miles will lead Hyatt’s newly integrated Digital and Technology organisation, overseeing several key areas, including digital products, guest experiences, engineering, infrastructure, enterprise technology, data, artificial intelligence (AI) and cybersecurity.
His responsibilities will include modernising technology platforms, strengthening operational capabilities across Hyatt properties and developing more personalised digital experiences for guests.
By bringing these functions together under one leadership structure, Hyatt aims to improve collaboration between technology, commercial strategy and hotel operations.
The company has already made notable progress in using technology to support business growth. Its personalisation tools have generated more than $100 million in incremental booking revenue for properties through data-driven insights and AI-powered guest engagement.
Hyatt has also developed proprietary AI-enabled tools that help hotel leaders access actionable operational insights and make more informed business decisions.
Miles will build on these initiatives while advancing the technology infrastructure supporting Hyatt’s global hotel network.
More Than 25 Years of Global Technology Leadership
Danny Miles brings over 25 years of experience leading global technology organisations and developing consumer-focused digital platforms.
Before joining Hyatt, he served as Chief Technology Officer at Under Armour, where he led a multi-year transformation of the company’s technology organisation, enterprise architecture and product operating model.
His responsibilities included e-commerce and mobile platforms, omnichannel order management, loyalty programmes and enterprise data capabilities. He also contributed to the application of artificial intelligence in areas such as demand planning and financial forecasting.
Earlier, Miles served as Chief Technology Officer at Dollar Shave Club, overseeing technology operations supporting its e-commerce, subscription and membership businesses.
Leadership Experience at Nike and International Game Technology
Miles also brings valuable experience from his time at Nike, where he served as Vice President of Direct-to-Consumer Technology.
During his tenure, he led a global software development organisation responsible for the company’s cloud migration strategy. His work supported the international expansion of Nike’s retail operations, e-commerce platforms and mobile application experiences.
His professional background also includes senior global engineering leadership positions at International Game Technology (IGT), where he contributed to the development of the industry’s first server-based casino gaming system.
These experiences across global consumer brands and technology-driven businesses have given Miles extensive knowledge of digital platforms, enterprise systems and large-scale technology transformation.
Strengthening Hyatt’s Technology-Led Hospitality Strategy
Miles’ appointment comes at a time when artificial intelligence, digital personalisation and data-driven decision-making are becoming increasingly important to the hospitality industry.
Modern travellers increasingly expect seamless digital interactions, personalised recommendations and convenient booking experiences. At the same time, hotel operators are looking for technology solutions that improve efficiency and support better operational decisions.
By integrating its Digital and Technology functions, Hyatt aims to strengthen the connection between technological innovation and its wider commercial and hospitality objectives.
Miles’ experience in building consumer-focused platforms and leading complex technology transformations is expected to support the company’s next phase of digital development.
His leadership will play an important role in advancing Hyatt’s technology capabilities while supporting its commitment to delivering meaningful guest experiences across its global portfolio.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation is a global hospitality company headquartered in Chicago, United States. Guided by its purpose of caring for people so they can be their best, the company operates a diverse portfolio of hotels, resorts and all-inclusive properties across six continents.
Its brand portfolio includes internationally recognised names such as Park Hyatt, Grand Hyatt, Hyatt Regency, Hyatt, Andaz and Thompson Hotels, alongside several other distinctive hospitality brands.
With a continued focus on thoughtful service, innovation and personalised guest experiences, Hyatt remains committed to evolving its hospitality offerings and strengthening its position in the global travel and tourism industry.
With Danny Miles joining its Senior Leadership Team as Chief Digital & Information Officer, Hyatt is taking another step towards bringing technology, artificial intelligence and digital innovation closer to the heart of its global hospitality strategy.
