Ena Roy Appointed General Manager at Courtyard by Marriott Bengaluru Hebbal

Courtyard by Marriott Bengaluru Hebbal has appointed Ena Roy as its new General Manager, bringing more than two decades of hospitality leadership experience across leading luxury and premium hotel brands. In her new role, Roy will oversee the hotel’s strategic direction, commercial performance, operational efficiency and guest experience.

Roy’s career spans prominent hospitality brands, including Four Seasons, Grand Hyatt, Hyatt Regency, Sheraton, Novotel, Radisson, ITC and Oberoi. Her expertise covers hotel operations, pre-openings, renovations, guest experience management and revenue-focused business strategies.

Ena Roy’s Hospitality Leadership Experience

Before joining Courtyard by Marriott Bengaluru Hebbal, Ena Roy served as Director of Operations at Sheraton Grand Bangalore Whitefield Hotel & Convention Centre. She was responsible for overseeing hotel operations, enhancing guest satisfaction and supporting gross operating profit (GOP) performance through revenue-focused strategies and effective operational management.

Throughout her career, Roy has also held leadership positions at Hyatt Regency Kolkata, Park Hyatt Chennai, Grand Hyatt Kochi and Four Seasons Mumbai. These roles helped her develop extensive experience across rooms operations, service delivery and hotel management.

Her professional background across luxury and premium hospitality brands positions her to lead the Bengaluru property’s operational and commercial priorities.

Key Responsibilities at Courtyard by Marriott Bengaluru Hebbal

As General Manager, Roy will lead the hotel’s commercial, strategic and operational functions, working closely with the leadership team to support business performance and maintain service standards.

Her key priorities will include:

• • Strengthening operational efficiency and overall hotel performance.

• • Supporting commercial growth through revenue-focused strategies.

• • Enhancing guest satisfaction and the overall hospitality experience.

• • Developing talent and building high-performing teams.

• • Maintaining service quality while responding to evolving traveller preferences.

Her role will also involve fostering a workplace culture centred on collaboration, curiosity and connection.

Focus on Guest Experience and Hotel Performance

The appointment comes as hospitality businesses continue to focus on delivering personalised guest experiences, improving operational performance and adapting to changing traveller expectations.

At Courtyard by Marriott Bengaluru Hebbal, Roy will focus on aligning the hotel’s offerings with evolving guest needs while maintaining Courtyard by Marriott’s approach to contemporary hospitality.

Her experience across hotel operations, renovations and commercial management is expected to support the property’s continued focus on service delivery, team development and business performance.

About Courtyard by Marriott Bengaluru Hebbal

Courtyard by Marriott Bengaluru Hebbal is part of Marriott International’s Courtyard brand portfolio. The property operates in Bengaluru’s hospitality market, serving business and leisure travellers.

With Ena Roy taking on the role of General Manager, the hotel will be led by an experienced hospitality professional whose background spans multiple international hotel brands and key operational leadership roles.