Jishnu Mallik, a seasoned hotelier with a career spanning over 14 years, is a name synonymous with exceptional guest relations, team learning and development, and quality assurance. With experience at renowned establishments such as The Oberoi Group of Hotels and Resorts, The Ballantrae Group Edinburgh, Accor, and Ummed Hotels, Jishnu has established himself as a respected professional in the industry.
Currently serving as the Manager of Learning and Development at the Oberoi Group of Hotels, Jishnu is responsible for overseeing the Oberoi Centre of Learning and Development (OCLD). In this role, he acts as the one-point contact for the STEP Undergraduate Programme, manages recruitment for OCLD, and serves on the OCLD Semi Final Panel. He has also achieved the prestigious certification of Trainer Qualifier, highlighting his expertise in training and development.
Prior to his current position, Jishnu held the role of Assistant Head of Department (Professor) at the International Institute of Hotel Management Pune. There, he managed a team of three faculties in the Front Office Department and conducted lectures for both theory and practical courses. Jishnu was also the single point of contact (SPOC) for Oberoi Placements for all Year 3 students, showcasing his commitment to fostering industry connections and career opportunities for students. Additionally, he played a pivotal role in spearheading artificial intelligence initiatives for the Pune campus and contributed to the entrepreneurship program, SahasOn.
Jishnu’s extensive experience extends to roles such as Corporate Training Manager at Nile Hospitality, where he drove training programs across multiple hotels nationwide. He also served as the Guest Experience Manager and Quality Analysis in the General Manager’s office at Swissotel Kolkata Accor Luxe Segment Hotels. In this role, Jishnu excelled in reputation management and quality assurance, ensuring the hotel maintained high standards of service. He was responsible for liaising with the training manager to enforce compliance with standard operating procedures and quality standards, as well as resolving recurring issues through effective communication with department heads.
Furthermore, Jishnu has held positions in recruitment, human resources, and administration. As a Recruitment Manager at HRMS Executive Search Firm in India and HRM Solutions in Dubai, UAE, he successfully managed talent acquisition processes. During his tenure as the Cluster Head of Human Resources, Training, and Administration at Ummed Group Rajasthan and Gujarat, he planned training schedules, implemented corporate culture, and facilitated recruitment and induction processes. Jishnu’s expertise in analyzing attrition and exit interviews allowed him to implement strategies to mitigate turnover and boost employee satisfaction.
Jishnu’s passion for the hospitality industry was nurtured during his early career years, where he gained practical experience at renowned establishments. As the Hotel Operations Manager and Reception Manager at The Ballantrae Group of Hotels in Edinburgh, Scotland, he honed his skills in guest management, reservations, and overseeing housekeeping operations. Jishnu also worked as an Assistant Manager Front Office at The Oberoi Group, where he exhibited leadership and operational skills in the absence of the Front Office Manager.
With a solid educational foundation, Jishnu Mallik has continually pursued knowledge and professional growth. He holds a Master’s degree in Human Resource Management from Edinburgh Napier University and is a member of the Chartered Institute of Personnel Development (CIPD) in Edinburgh, United Kingdom. Jishnu also completed a Post Graduate Diploma in Guest Service Management at the Oberoi Centre of Learning and Development Associate (OCLD) and obtained a Bachelor’s degree in Hotel and Hospitality Management from NIPS Kolkata.
Jishnu Mallik’s career journey exemplifies his unwavering commitment to excellence in the hospitality industry. With his extensive experience in various facets of hotel.