Shilpi Khanna: General Manager at Hyatt Centric Juhu Mumbai – An Inspiring Hospitality Journey

Shilpi Khanna’s journey in the world of hospitality is a testament to continuous learning and remarkable leadership. With a career spanning over two decades, she has achieved excellence and made a lasting impact in various roles. Let’s embark on the inspiring journey of a professional who embodies the spirit of continuous growth.

An national level scholarship holder from IHM Kolkata , Shilpi started her journey as a management trainee with Park Hotels

ITC Hotels: Starting with a Strong Foundation (2002 – 2004)

Shilpi began her career in hospitality at ITC Hotels, joining the pre-opening team of ITC Hotel Sonar Bangla Sheraton and Towers. Here, she honed her skills in guest services, conducting training for new recruits, ensuring guest comfort, and analyzing guest preferences. Her work laid the foundation for a successful journey in the industry.

Assistant Executive Housekeeper at The Oberoi, New Delhi (2004 – 2008)

At The Oberoi, New Delhi, Shilpi took on the role of Assistant Executive Housekeeper. Her responsibilities included checking VIP rooms, maintaining public areas, training new recruits, and designing training modules. This experience not only enhanced her leadership skills but also emphasized the importance of attention to detail and guest satisfaction.

Executive Housekeeper at The Oberoi, Rajvilas (2008 – 2012)

also read – Meet the future leaders of Fairmont Jaipur

Moving to The Oberoi, Rajvilas in Jaipur Shilpi served as the Executive Housekeeper in this uber luxury resort. Her role involved supervising room upkeep, maintaining landscaping, overseeing an in-house laundry, and creating memorable experiences for the guests.. Her contributions were vital to maintaining the high standards of the Oberoi brand.

Director of Services at J W Marriott, Mumbai, Sahar (2014 – 2017)

As part of the pre-opening team for the second J W Marriott in Mumbai, Shilpi played a crucial role in taking handover from the project team and standardizing processes in housekeeping, laundry, uniform room, and coordinating the entire rooms division operations. Her leadership contributed significantly to the successful launch of this prominent hotel.

Assistant Director of Rooms at J W Marriott, Mumbai, Sahar (2017 – 2018)

In this role, Shilpi was responsible for the complete operation of the rooms division, ensuring guest satisfaction and managing the P&L to maximize profitability. Her dedication to excellence continued to shine through.

Director of Rooms at J W Marriott Mumbai Sahar (2018 – 2022)

Shilpi took on the role of Director of Rooms, where she was responsible for the entire rooms division operations, including front office, housekeeping, and the signature Spa by JW. Her leadership skills and commitment to customer service ensured the hotel’s continued success.

Conrad Bengaluru: Director of Operations (2022 – 2023)

Shilpi’s journey continued as Director of Operations at Conrad Bengaluru, where she played a pivotal role in enhancing guest satisfaction, whilst overseeing the entire operations of the hotel. Her expertise in customer service and hotel operations won her many accolades from guests and team members alike.

Hyatt Centric Juhu Mumbai: General Manager (2023 – Present)

Shilpi’s inspiring journey brings her to her current role as General Manager at Hyatt Centric Juhu Mumbai. Her expertise in the hospitality industry is showcased in this leadership role, where she continues to lead and inspire her team. Shilpi Khanna’s journey is a testament to the unwavering commitment to excellence, a dedication to guest satisfaction, and the continuous pursuit of knowledge in the dynamic world of hospitality.

Her story is an inspiration to aspiring professionals, showing that learning and leading go hand in hand on the path to success. One of Shilpi’s standout strengths lies in her ability to collaborate effectively with diverse teams, inspiring them to consistently deliver their best. She firmly believes that teamwork and synergy are the key drivers of exceptional guest experiences. In Shilpi’s own words, “I am thrilled to embark on this exciting journey as a part of Hyatt Centric Juhu, and I eagerly anticipate the opportunity to make our guests feel #LikeACeleb in the vibrant city of Mumbai. Our new menu at Sesame will take you on a culinary journey where food and drinks evolve into an art form and immerse you in a “Theatre of Flavors”.