In the world of hospitality, it is often the people working quietly behind the scenes who create the most memorable guest experiences. Recognising this spirit of dedication and service excellence, Radisson Hotel Group honoured Chandrakala, a housekeeping associate at Radisson Blu Hotel New Delhi Paschim Vihar, with the prestigious ‘Unsung Hero’ award during RAD LEADS 2026, the group’s annual leadership conference held in Chennai.
Celebrating the True Spirit of Hospitality
The ‘Unsung Hero’ award is presented to team members who consistently go above and beyond in their roles while often remaining away from the spotlight. The recognition reflects Radisson Hotel Group’s strong people-first culture and its commitment to appreciating every contribution that enhances the guest experience.
For the hospitality giant, true service excellence is not just about luxury stays or premium amenities. It is about the people who bring warmth, care, and authenticity into every interaction. By recognising stories like Chandrakala’s, the group continues to reinforce its belief that hospitality is driven by passion, dedication, and everyday acts of kindness.
A Journey of Dedication and Commitment
Chandrakala has been associated with Radisson Blu Hotel New Delhi Paschim Vihar for nearly 15 years. She joined the property during its pre-opening phase in 2011 and has since become an integral part of the housekeeping team.
Known for her attention to detail, reliability, and warm approach towards guests, she has earned immense respect from colleagues across departments. Her work reflects the values that define exceptional hospitality — consistency, honesty, and genuine care for guests.
Over the years, her commitment has extended far beyond routine responsibilities. In one memorable instance, Chandrakala personally assisted an international guest with shopping and tailoring arrangements, ensuring the visitor enjoyed a smooth and personalised stay in New Delhi. The thoughtful gesture received heartfelt appreciation and highlighted the human connection that remains at the heart of the hospitality industry.
Her ethical conduct and honesty have also been recognised internally, further strengthening the culture of trust and teamwork within the hotel.
Leadership Recognition at RAD LEADS 2026
Speaking about the achievement, Anuj Soin, General Manager of Radisson Blu Hotel New Delhi Paschim Vihar, shared that Chandrakala’s recognition is a proud moment for the entire team.
According to him, her journey represents quiet dedication, integrity, and an unwavering commitment to excellence. He added that her story reflects the organisation’s belief that when people are valued and empowered, exceptional service naturally follows.
The recognition at RAD LEADS 2026 not only celebrates an individual achievement but also showcases the growing importance of employee appreciation in the hospitality sector.
Radisson Hotel Group’s People-First Philosophy
Radisson Hotel Group continues to focus on building inclusive and empowering workplaces across its global portfolio. The company operates more than 1,600 hotels in over 100 countries and remains committed to creating meaningful experiences for both guests and employees.
The group’s well-known “Every Moment Matters” philosophy is supported by its signature “Yes I Can!” service ethos, which encourages employees across all levels to deliver memorable hospitality experiences.
Its brand portfolio includes globally recognised hospitality brands such as Radisson Blu, Radisson Collection, Radisson RED, Park Plaza, and Park Inn by Radisson.
The company is also actively focused on sustainability initiatives and aims to achieve Net Zero by 2050 through approved Science Based Targets. Through initiatives such as carbon-compensated meetings and sustainable hotel operations, the group is encouraging responsible travel experiences across its properties worldwide.
A Recognition That Inspires the Industry
Chandrakala’s story serves as a powerful reminder that hospitality is ultimately about people. While luxury infrastructure and premium services shape a hotel’s identity, it is the dedication of individuals like her that leaves a lasting impact on guests.
Her recognition as the ‘Unsung Hero’ at RAD LEADS 2026 stands as an inspiring example for the hospitality industry, proving that genuine care, humility, and commitment continue to define exceptional service.
