Operations

Inspiring Journey of Gopal Krishna Vohra: Elevating Front Office Excellence

Gopal Krishna Vohra’s professional journey unfolds as a testament to his commitment to excellence in Front Office Management, with a current focus on his role at Aurika, Mumbai Skycity.

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Current Designation: Front Office Manager at Aurika, Mumbai Skycity

In his capacity, Gopal orchestrates day-to-day activities in the Front Office, overseeing Front Desk operations, Concierge Bell Stand, Airport Services, Transport, Doormen, and Guest Relations. His leadership extends to training and developing Assistant Managers, Executives, and supervisors, fostering technical, administrative, and managerial abilities within the team.

Gopal’s proficiency extends to working on Profit and Loss (PnL) targets, ensuring the hotel adheres to brand standards, and overseeing the seamless arrival and departure experiences for guests. As a leader, he exemplifies courtesy, helpfulness, and impeccable grooming, setting a benchmark for the team.

Key achievements include exceeding Marriott’s SOPs (Standard Operating Procedures), achieving customer delight through personalized and efficient service, and ensuring associates are well-versed with the Marriott Bonvoy Program. Gopal’s commitment to continuous training in the department reflects his dedication to maintaining and improving service standards and profit margins.

Previous Roles:

– Front Office Manager at The Westin, Goregaon (August 2022 – August 2023).

– Front Office Manager at Le Meridien Mahabaleshwar Resort and Spa (December 2020 – July 2022).

– Assistant Front Office Manager at Bengaluru Marriott Whitefield (April 2019 – November 2020).

– Front Desk Manager at Bengaluru Marriott Whitefield (May 2010 – May 2012).

Gopal’s journey also includes impactful roles at JW Marriott Hotel, Pune, JW Marriott Hotel, Chandigarh, and Marriott Hotel and Convention Centre, and Courtyard by Marriott Hyderabad.

His progression through various positions underscores his dedication to Front Office Management and his commitment to delivering exceptional guest experiences. Currently leading at Aurika, Mumbai Skycity, Gopal Krishna Vohra continues to elevate standards and inspire excellence in the realm of Front Office Operations.

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