Rana Chetia: Transforming Housekeeping Skills into Leadership Excellence at Novotel Kolkata – Hotel & Residences

Rana Chetia’s career is a remarkable story of dedication, skill, and leadership in the hospitality industry, culminating in his current role as Room Division Manager at Novotel Kolkata – Hotel & Residences. His journey began at Oberoi Hotels & Resorts, where he served as a Housekeeper. Here, Rana gained invaluable experience in maintaining high standards of cleanliness and guest satisfaction, laying the foundation for his future success.

He then moved to The Claridges Hotels & Resorts, continuing to build his expertise in housekeeping. His meticulous attention to detail and commitment to excellence quickly set him apart. Eager to take on more responsibility, Rana transitioned to Hilton Worldwide as an Executive Housekeeper. In this role, he was responsible for overseeing the entire housekeeping department, ensuring operational efficiency and guest comfort.

Rana’s reputation for excellence continued to grow, leading him to a similar role at HYATT Hotels. His tenure at HYATT was marked by innovative approaches to housekeeping management and a strong focus on staff training and development. He successfully implemented new processes that enhanced service quality and operational efficiency.

Seeking new challenges, Rana joined Novotel Kolkata – Hotel & Residences as an Executive Housekeeper. His exceptional performance and leadership skills led to his promotion to Front Office Manager. In this capacity, Rana managed front office operations, ensuring seamless check-in and check-out experiences for guests. His ability to foster a welcoming and efficient front office environment further solidified his reputation as a capable leader.

Rana’s journey reached new heights when he was appointed Room Division Manager at Novotel Kolkata – Hotel & Residences. In this senior role, he oversees both the front office and housekeeping departments, ensuring that all aspects of guest services run smoothly. His responsibilities include managing room inventory, optimizing guest satisfaction, and coordinating between departments to deliver a cohesive and exceptional guest experience.

Throughout his career, Rana has demonstrated a relentless commitment to excellence, continuous improvement, and effective team management. His journey is an inspiration to many in the hospitality industry, showcasing the heights that can be achieved through hard work, dedication, and a passion for service. As Room Division Manager, Rana continues to set high standards and lead by example, making significant contributions to the success and reputation of Novotel Kolkata – Hotel & Residences.